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Cerave
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Frequently asked questions
Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery (COD) across Pakistan. You can conveniently pay for your order in cash when it arrives at your doorstep. 💕
How long does delivery take?
We usually deliver orders within 3–4 working days after your order has been confirmed. Delivery times may vary depending on your location.
How can I track my order?
Once your order has been dispatched, we'll send you the tracking information via SMS or email. You can use these details to keep an eye on your order until it reaches you.
What should I do if I receive a damaged product?
If your order arrives damaged, please contact our customer support team within 24 hours of delivery on whatsapp 03379348577 (9:00 AM–5:00 PM). Please send us clear photos of the damaged product along with your order number or invoice. After verification, you can choose between a replacement, another product of the same value, or a store voucher.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.